Company: OneThird

About the job

As a Customer Service & Helpdesk Intern, you will support our Customer Success team by improving and scaling how we support customers using our Store Scanners.

This is a hands-on, project-driven internship where you combine daily support work with building systems that make customer service more efficient and scalable.

You will not be responsible for managing customers independently but will play a key role in improving how we serve them. This is not a traditional support internship.

You will help build the foundation of scalable customer service, combining:

  • Operations (handling tickets)
  • Strategy (what should we automate?)
  • Product thinking (how do we improve experience?)

Requirements

Profile

  • Currently studying (HBO/WO) in Business, Communication, Technology, or similar
  • Interested in customer experience, service design, or operations

Skillls & mindset

  • Structured and detail-oriented
  • Proactive and comfortable taking ownership of projects
  • Strong communicator (written and verbal, English required)
  • Curious about technology and how things work
  • Comfortable working in a dynamic scale-up environment

Nice to have (not required)

  • Experience with customer support tools (e.g., HubSpot, Zendesk)
  • Interest in AI / automation / chatbots
  • Experience with creating content (video, guides, documentation)
  • The more languages, the better

The candidate

Helpdesk & Customer Support (Daily Operations)

  • Support the handling of inbound customer questions and support tickets
  • Create outbound support tickets that originate from potential problems that our systems flag
  • Troubleshoot basic issues together with the team
  • Ensure tickets are properly logged, categorized, and followed up
  • Help maintain a high-quality and responsive support experience

Automation & Efficiency Projects

  • Identify repetitive support tasks and propose improvements
  • Help design templates for faster responses
  • Explore and test opportunities for automation (e.g., chatbot / AI support)
  • Contribute ideas to reduce workload while improving service quality

Create Scalable Support Content

  • Develop instructional videos and guides for customers
  • Improve onboarding and usage materials
  • Standardize explanations for common use cases and issues

Build a Self-Service Help Center

  • Set up and structure a help center / knowledge base for customers
  • Translate recurring questions into clear help articles
  • Continuously improve content based on incoming tickets
  • Think from the customer perspective: what should be self-service?
  • Explore (AI) Service Agent

Insights & Continuous Improvement

  • Analyze incoming tickets to identify patterns
  • Suggest improvements to product, onboarding, or documentation
  • Work closely with Customer Success and Product teams to share feedback

What we offer

  • Type: Full-time internship (32–40 hours/week)
  • Location: Amsterdam
  • Start date: In consultation
  • Duration: 4-6 months
  • Compensation: €500/month internship stipend

Experience level: Junior

How to apply: send your CV and motivation to marco@onethird.io